Shipping policy

Shipping Policy – Snapbug

Last Updated: June 8, 2026

Thank you for shopping with Snapbug.

This Shipping Policy (the “Policy”) explains how we process, ship, and deliver orders placed through our website https://www.thewolfyglow.com (the “Website”).

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are reviewed, processed, and approved before shipment.

The estimated processing time is 1–2 business days after payment confirmation.

Please note that:

  • Processing times may be extended during periods of high demand, public holidays, or unforeseen circumstances.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping and Delivery Time

Once your order has been processed, it will be shipped to the address provided at checkout.

The estimated delivery time is 7–14 business days after processing has been completed.

Important:

  • Delivery times are estimates only and may vary depending on location, customs procedures, weather conditions, or carrier delays.

  • Snapbug is not responsible for delays caused by shipping carriers, customs authorities, or other factors beyond our control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.

Tracking information may take up to 48 hours to become active after shipment.

If you do not receive tracking details within a reasonable timeframe, please contact us at:

lazgbros@gmail.com

4. Incorrect or Incomplete Addresses

It is the customer's responsibility to ensure that the delivery address is accurate and complete before placing an order.

Snapbug is not responsible for lost or delayed shipments caused by incorrect, incomplete, or outdated addresses.

If a package is returned due to an incorrect address, we may contact you to arrange reshipment. Additional shipping fees may apply in such cases.

5. Lost, Delayed, or Damaged Packages

Once a package has left our warehouse and has been handed over to the shipping carrier, Snapbug assumes no responsibility for packages that are lost, stolen, delayed, or damaged during transit.

If your order:

  • Arrives late

  • Is lost

  • Arrives damaged

You should:

We will do our best to assist you; however, ultimate responsibility for the shipment rests with the carrier.

6. Customs Duties, Taxes, and Import Fees (International Orders)

International orders may be subject to local taxes, customs duties, import fees, or other charges imposed by the destination country.

These costs:

  • Are not included in the product price or shipping cost.

  • Are the sole responsibility of the customer.

We recommend checking with your local customs authority before placing an order to determine any potential additional charges.

7. Delivery Confirmation

Delivery is considered complete once the package is marked as “Delivered” by the shipping carrier.

Snapbug is not responsible for packages marked as delivered that have not been received by the recipient.

In such cases, you should contact your local postal service or the relevant shipping carrier.

8. Shipping Restrictions

We currently ship to most countries and regions worldwide.

Some destinations may be excluded due to logistical or customs restrictions.

If your location is unavailable during checkout, please contact us at lazgbros@gmail.com to inquire about possible shipping options.

9. Contact

For any questions regarding your order or shipping status, please contact us through:

Email: lazgbros@gmail.com

Website: https://www.thewolfyglow.com